1 night stay: Full payment is required.
Stays 2 nights or more: 50% deposit is required.
Balance of reservation is due 7 days prior to arrival and will be charged automatically.
Cancellations/amendments outside 7 days prior to the day of arrival are refundable less a $25 administration fee per unit.
No refunds will apply to cancellations/amendments within 7 days of the day of arrival.
Vans and Sites (all year):
Full payment is processed on booking.
Cancellations/amendments outside 72 hours prior to the day of arrival are refundable less a $25 administration fee per site.
No refunds will apply to cancellations/amendments within 72 hours of the day of arrival.
New Year Period (Rooms Only 27th December - 6th January):
50% deposit required.
Balance of reservation is due by 1st December and will be charged automatically.
Cancellations/amendments prior to the 1st of December are refundable less $25 admin fee per unit.
No refunds will apply to cancellations/amendments after the 1st of December.
Event weekends (Rooms Only, including but not limited to Easter, Warbirds over Wanaka, Wanaka A & P):
50% deposit required.
Balance of reservation is due 21 days prior to arrival and will be charged automatically.
Cancellations/amendments outside 21 days prior to the day of arrival are refundable less a $25 administration fee per unit.
No refunds will apply to cancellations/amendments within 21 days of the day of arrival.
General Terms & Conditions
- Reservations are a contract between Wanaka TOP 10 Holiday Park and the person named on the reservation and are not transferable to any other person.
- The named person on that site or unit is responsible and liable for all occupants and visitors behavior and damage.
- All reservations are to be made by persons 21 years or older. The credit card holder that makes the booking must be present for the duration of stay.
- All bookings made online with credit card will incur a 2% credit card fee. Only Visa and Mastercard accepted.
- A booking is confirmed when a deposit is received and a booking reference number is generated.
- Public Holidays will operate with restricted hours.
- No additional tents, awnings or structures to be erected alongside sealed sites.
- Quiet time is from 10pm to ensure all guests have an enjoyable stay.
- The property is under 24 hour security surveillance.
Amendments to bookings: Any amendments to bookings must be in writing to [email protected] This includes changes to guest numbers or nights. Amendments are subject to availability and approval and may require a unit or site change. If an amendment results in shortening of the stay or a reduction in guest numbers it will be treated as a cancellation. We have the right to upgrade or move guests. We ensure that should this situation arise, guests will not be downgraded on their reserved accommodation.
Refunds: Refunds will be processed to the original card that the purchase was made. Refunds will be actioned within 14 days of cancellation.
Child Policy: Sites 0 - 2 year olds: Free. 2 - 14 year olds: $14 per child. 15 year olds and over: charged adult rates. In rooms the child rate varies from $25-$30 depending on room type booked.
Discounts: TOP 10 discounts available. Full list of T’s and C’s here https://top10.co.nz/member-conditions No discounts offered to NZMCA members.
Check in & out times: Check in from 2pm. Check out by 10am. Late check outs must be pre arranged.
Electrical warrant of fitness: All users of power supply at the site, must have a current electrical warrant of fitness, before accessing power.
Visitors: No Visitors all year round, unless prior arrangement has been made.
Pets: Dogs are allowed on campervan sites with prior arrangement and acknowledgement of Pet Policy. Strictly no dogs or pets in rooms.
Lost Property: Items can be posted back at your expense. We will require payment before sending. Payment must include tracking.
Smokefree: We are a smokefree workplace & environment and encourage smokers to smoke off site.
Antisocial behavior: We reserve the right to remove guests from our facility who are deemed by staff to be behaving in a socially unacceptable way. Guests staying in our rooms will be required to provide a valid Visa or Mastercard number to act as security. Any damage made to items or accommodation during the length of your stay will include an appropriate charge for replacement/repair or loss of income.
